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Frequently Asked Questions

Purchase FAQs

How Can I Get an Invoice for VAT or Other Purposes?

Easy!  Simply login to your account by clicking “Login” on  Then go to “Manage License” where you can create and download your own invoice.

I didn’t receive a confirmation with my license key and download link. How Can I Get It?

If you didn’t download the plugin immediately on the thank you page after purchase, you should have also received an email with your license key and download link.

However, if you didn’t receive this email, there is still a way for you to recover your own download and license key.  Simply click the “login” link on

Use your purchase email address as your username and you may need to click the “Forgot Password?” link and the email address used at checkout will be emailed with a password reset option.

Once logged in, you will find a download link, your license key, and the ability to manage or upgrade your account.

Installation FAQs

For installation instructions, please refer to our tutorials page.

License FAQs

What is a license?

1 license means you get support and updates for 1 WordPress website.

Do I need to renew my license?

To continue receiving support and updates, your license needs to be renewed yearly. You can cancel at any time.

Is there a renewal discount?

Yes, there is a 15% discount automatically applied to all renewals.

Can I upgrade my license?

You can easily upgrade your license at any time from within your account. The new amount will automatically be prorated.

Do you offer refunds?

Yes! You are fully protected by a 30-Day Money-Back Guarantee. See refund policy.

If you have more questions please contact us.

Do I Need a Different License for a Staging or Development Environment?

You can install and activate our plugin on your local development or staging environment without impacting your activation count. In order for this to work, your environment needs to be running on the following:

  • localhost
  • *.dev
  • .*local
  • dev.*
  • staging.*
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